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customer service

return policy & guarantee

We do our very best to offer you a unique and pleasant shopping experience and hope that you are happy with your purchase. If for any reason you are not entirely satisfied with your order, you can return the items you bought (except for special orders) within 14 days whereupon we will pay back the purchase amount. Please inform us by sending an e-mail to announce the return shipment. Only unused products, in original state, qualify for repayment of the purchase amount. Shipping costs and custom costs are at the expense of the purchaser. All deliveries are subject to our general conditions. To view our general conditions click here.

payment methods

Paying is simple and safe! For international customers we offer the following payment methods.

·  PayPal: With PayPal you register only once with your e-mail address and credit card number. PayPal keeps this information safely and confidentially. Next you can pay online. PayPal is a very safe way to pay. Costs are 4% of the total amount.

·  Bank transfer: If you rather not pay online, you can also transfer the amount to our Rabobank account IBAN: NL28 RABO 0113 4526 91 in the name of SOUTH Design , Beekbergen, the Netherlands.



IBAN: NL28 RABO 0113 4526 91


As soon as we receive your payment, we will dispatch your order. Costs for a bank transfer from a foreign country, are at the expense of the purchaser.

·  rembours: This payment method is available in the Benelux only. You pay the amount due to the Post NL/ TNT mail delivery man. For this service we charge € 6,00.

· cash: When you choose to collect your order at SOUTH (on appointment!), you can pay by cash (we do not accept credit cards or bank passes).

 ·  iDEAL: Online payment method only available to customers in the Netherlands who have a bank account at Rabobank, SNS, ABN AMRO, ING. 



All prices are including 21% VAT.

shipping charges

shipping within the Netherlands

For delivery within the Netherlands we offer the following options:

    • shipping via Post NL

Shipping costs within the Netherlands are € 5,00 with the exception of some large or fragile products. There is a notice on the product page. Before ordering these products we kindly ask you to contact us first.

    • pick up

We offer the possibility to collect your order (by appointment!) at SOUTH in Beekbergen, the Netherlands. You can pay your order cash sorry we don't accept credit cards). 

international orders

For international deliveries we kindly request you to send an e-mail to info@south-design.nl with your address and the products you would like to order. The shipping costs are calculated based on the weight and the destination of the order. For orders outside the EU the customer is responsible for possible import duties. SOUTH has absolutely no influence on these duties and for this reason can not be hold responsible. 




SOUTH respects the privacy of all users of its Internet site! At logging in as new customer a number of data is asked. The personal information which you provide is treated with the utmost confidentially. This information is used only for the purpose of processing and shipping your order, and will under no circumstance be sold, disclosed or distributed to any third party.


general conditions


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